Frequently Asked Questions
1. How does the process work?
Menu are then loaded into our website or download app on mobile apple and android for easy online ordering. Ordering is made quick and simple online by entering your zip code and address. Simply click to view the menu. Select your items and customize your order, then click Checkout to finalize your order.
2. How do I pay?
We accept Visa, Mastercard, Discover, American Express. Credit cards are processed on our secure site at the time of your order.
3. Can I Cancel or Refund my order?
If you want to cancel an order immediately. Please contact one of our operations managers Thai Chili (Ouray Location) Phone: (970) 325-4100
Thai Chili 78 (Crested Butte Location) Phone: (970) 251-5322 We’ll do our best to cancel your order and full refund, but if the order is already being cooked, we may not be able to approve a cancellation. NO Refund if you change your mind after all the food has been cooked.
4. Can I use restaurant coupons?
Absolutely! you can see coupon code on your My Account menu.
5. What do you do with information you collect from me?
Your privacy is our primary concern and we will never share your information with any outside person or entity. We store only needed personal information for order completion and direct contact in our secure and private database. So remember your password.
6. Food Return/Refund Policy?
To provide the best customer satisfaction, we provide the following solutions. If you have any questions regarding the Return & Refund Policy, please call our restaurant. Preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant.
**Food Order Errors** If you receive food that is different from your receipt, we sincerely apologize. Please call us ON THE SAME DAY that there was an error in your order you may come to pick up the correct food item. Please bring the original receipt to pick up the new food item.
For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price.
Your order will be priority if you come to pick it up. In all cases, please return the food order in the original container(s) to our host.
**Food Order Incomplete** In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call and notify us ON THE SAME DAY that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card, cash refund or we will refund you with a store credit. *We will need the order number stated on the receipt in order to process the credit/refund*
***ANY REQUESTS FOR RETURNS/REFUNDS NEED TO OCCUR THE SAME DATE OF THE DATE ON THE RECEIPT. ***
THANK YOU FOR YOUR COORPORATIONS AND BEING OUR VALUE CUSTOMER.
You've just changed your payment type to Pay with cash. Please confirm that to proceed.
This address doesn't start with a street number. Please confirm the address is correct.
Thai Chili (Ouray Location)
740 Main St
Ouray, CO 81427